Pirate Cards FAQ
ORDERS & SHIPPING
When will my order be shipped?
Orders are typically processed and shipped within 1–2 business days. Larger orders may require additional processing time to ensure accurate sorting and packaging. Once your order has been shipped, tracking information will be provided.
How fast is the shipping?
Once your order has been shipped, delivery times depend on the shipping service and destination. Available shipping methods and estimated transit times are displayed at checkout based on your delivery address.
Tracking information will be provided once your shipping label has been created and the order has been fulfilled.
Where do you ship?
We ship to Canada and select international destinations where shipping is available at checkout. International orders may be subject to customs duties, taxes, VAT, or other import fees imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Can I pick up my order in person?
No. Pirate Cards operates as an online-only store and does not offer in-person pickup. All orders must be placed through our website and are shipped directly to the delivery address provided at checkout.
Can I request a refund or cancel my order?
You may request a cancellation before your order has been shipped by contacting us at hello@piratecards.shop as soon as possible. Cancellation requests are not guaranteed and depend on the order's fulfillment status.
Once an order has been shipped, it can no longer be cancelled. Please refer to our Return & Refund Policy for any applicable claim or refund options after shipment.
CARD CONDITIONS
What condition will my single cards be in?
Our single cards are listed by condition, including Near Mint (NM) and Lightly Played (LP) where applicable. The condition options currently available for each card are shown directly on the product page.
If only one condition is available, that condition will be the available purchase option. If multiple conditions are available, you can choose your preferred condition before adding the card to your cart.
Please review the selected condition before completing your purchase.
How do you define Near Mint (NM) and Lightly Played (LP) cards?
We aim to maintain consistent condition standards across all Near Mint (NM) and Lightly Played (LP) cards. Each card is assessed based on its overall appearance and any visible imperfections before being listed.
Near Mint (NM)
Near Mint cards are in very clean overall condition and may contain minor imperfections. Examples may include small white spots, slight edge or corner wear, or minor surface blemishes. The overall severity and appearance of any imperfections are considered when determining condition.
Lightly Played (LP)
Lightly Played cards may show multiple visible signs of wear while remaining in good overall condition. This can include noticeable edge or corner whitening, small surface scratches, light scuffing, slight lifting, minor imprints, or other cosmetic wear. The overall severity and appearance of the wear are considered when determining condition.
Cards with significant creasing, major surface damage, heavy lifting, or severe structural damage would not qualify as Lightly Played.
Near Mint and Lightly Played condition classifications do not mean flawless condition and are not a guarantee of any specific professional grading result.
PACKAGING & PROTECTION
Is my package well protected during transit?
Yes. We package orders carefully to help protect items during transit. Single cards are placed in protective sleeves and rigid top-loaders where applicable, then secured using additional protective packaging such as team bags, cardboard inserts, and bubble wrap based on the size and contents of the order.
Packaging methods may vary depending on the type, quantity, and size of the items being shipped.
Are your sealed products factory sealed?
Yes. Products listed and sold as sealed are supplied in their original sealed condition and are not opened, weighed, mapped, or intentionally tampered with by Pirate Cards. Product packaging may vary by item and manufacturer.
BUSINESS & AUTHENTICITY
Are your products authentic?
Pirate Cards sells genuine trading card products. Cards are reviewed through our quality-control and authentication process before being listed for sale. If an authenticity concern is ever identified, please contact us at hello@piratecards.shop so we can review and resolve the issue promptly.
Is Pirate Cards affiliated with Bandai or One Piece?
No. Pirate Cards is an independent online retailer and is not affiliated with, endorsed by, or operated by Bandai, Toei Animation, or the creators of One Piece. Brand names and product imagery are used only to identify the products we sell.
NEED MORE HELP?
For questions about an order, shipping, returns, or product information, contact us at hello@piratecards.shop or visit our Contact Us page. You can also review our Shipping Policy and Return & Refund Policy for additional details.