PIRATE CARDS – RETURN & REFUND POLICY
Last Updated: August 25, 2026
Final Sale Policy
All sales are final once an order has been shipped, except where a claim qualifies under this policy or where otherwise required by applicable law.
This includes trading card singles, sealed trading card products, graded cards, sale items, and clearance items.
Pirate Cards does not accept returns or exchanges for change of mind or buyer’s remorse.
Returns, exchanges, or refunds are not offered for changes in market value, grading expectations or outcomes, opened sealed products, or subjective condition disagreements where the item received is consistent with the condition disclosed at the time of purchase and our published card condition standards.
Eligible Claims
Pirate Cards will review claims involving:
- An incorrect item received
- A missing item from the shipment
- A significant listing error
- Damage that appears to have occurred during transit
Submitting a claim does not guarantee a refund, replacement, or store credit. Each claim will be reviewed based on the information provided, the condition of the shipment, available tracking or carrier information, product availability, and applicable law.
For additional information regarding transit-related issues, please review our Shipping Policy.
Claim Requirements
To request a review of an eligible claim, please contact us at hello@piratecards.shop within 72 hours of delivery whenever reasonably possible.
Please include:
- Your order number
- A clear description of the issue
- Clear photographs of the product and packaging, where applicable
Additional information may be requested if needed to review the claim.
Claims submitted after 72 hours may still be reviewed where required by applicable law or where circumstances reasonably prevented earlier notice.
Claims will be assessed based on the information provided and applicable law.
Return Authorization and Approved Returns
Pirate Cards does not accept general returns or exchanges for change of mind or buyer’s remorse. Eligible issues should be reported within 72 hours of delivery whenever reasonably possible, as described in the Claim Requirements section above.
Please do not return or ship any product back to Pirate Cards unless you have first received return instructions from our support team. A physical return is not required in every case.
If a physical return is required as part of an approved claim, return instructions will be provided by email. Approved physical returns are handled by mail only; Pirate Cards does not accept in-person returns. Unauthorized returns may not be accepted.
Products returned as part of an approved claim must be returned in the condition requested and with any applicable original packaging unless otherwise instructed.
Pirate Cards does not charge a restocking fee for approved claims.
If a physical return is required for an approved claim resulting from an incorrect item, significant listing error, or other error attributable to Pirate Cards, Pirate Cards will provide return-shipping instructions and cover the applicable return-shipping cost.
For other approved claims, return-shipping responsibility will be communicated before the item is returned.
Card Condition Claims
Single cards are sold according to the condition disclosed on the applicable product page.
Near Mint (NM) and Lightly Played (LP) condition classifications are based on Pirate Cards’ published condition standards and do not mean flawless condition or guarantee any particular professional grading result.
For more information, please review the card condition guidelines available in our FAQs.
Sealed Product Packaging
Minor cosmetic imperfections to the external packaging of sealed products may occur during manufacturing, distribution, storage, or transit and do not necessarily indicate that the product has been opened or tampered with.
Examples may include minor shrink-wrap wear, small dents or dings, distributor stickers, shelf wear, minor corner compression, or other cosmetic manufacturing imperfections.
Minor packaging imperfections that do not affect the sealed status or contents of the product generally do not qualify for a refund, replacement, discount, or other compensation.
Claims involving significant packaging damage will be reviewed under our Eligible Claims process.
Graded Cards
Graded cards are sold in the grade and certification assigned by the applicable grading company and displayed on the product listing at the time of purchase.
Pirate Cards does not guarantee future grading results, cross-grading outcomes, regrading results, subgrades, or changes in market value.
Refunds and Resolutions
Depending on the circumstances and product availability, an approved claim may be resolved through a refund, replacement, or store credit, where appropriate and permitted by applicable law.
Approved refunds will be initiated to the original payment method within 3–5 business days after the claim has been approved and, where applicable, any required return has been received and reviewed.
Additional processing time may be required by the customer’s bank, credit card issuer, or payment provider.
Any resolution will be handled in accordance with this policy and applicable law.
Related Policies
For additional information, please review our: